At RiSEOO, we respect your privacy, and we understand the importance of the information you entrust to us.
“us”, “our”) through the use of (i) our RiSEOO website (the “Website”) and (ii) our RiSEOO mobile
applications (collectively, the “Services”).
By visiting the Platform / website, providing your information or availing our product/service, you
applicable service/product terms and conditions. If you do not agree, please do not access or use our
Platform / website.
1. Information We Collect About You
We collect personal information about you from a variety of sources, including from you directly (e.g. when
you contact us or sign up for an account), information we generate about you in the course of our
relationship with you (e.g. data collected from cookies and other similar technologies which is described in
available sources, such as public databases (where permitted by law).
When you use our website, we collect and store your information which is provided by you from time to time.
In general, you can browse the website without telling us who you are or revealing any personal information
about yourself. Once you give us your personal information, you are not anonymous to us.
Information You Provide To Us:
You may provide personal information to us, if you choose to:
submit a help request, a customer services inquiry or other inquiry to us, or fill in any other forms
for the purposes of receiving our Services;
participate in some of the features accessible via the Services (for example, message boards, games,
surveys, polls, promotions, contests, sweepstakes or other incentives);
participate in any Services that require registration;
sign up to receive any information and/or services from any third party provider or partner using our
Website (If you submit information to a third party provider or partner, please note that their use and
otherwise use the Services in a manner that you have requested.
Depending on which of these or any other Services you use, the personal information you provide may include:
personal details (e.g. name, date of birth, professional title, company name, and household income,
investment interests, retirement information, information about your educational background);
contact details (e.g. phone number, email address, postal address, or mobile number);
account details (e.g. user name and password);
transaction details (e.g. when you make a purchase or respond to offers);
communications (e.g. when you participate or post material in message boards or forums, participate in
polls or surveys, write a review or provide a testimonial, or contact us with a question, comment, or
track your buying behaviour, preferences, and other information that you choose to provide on our
Use this information to do internal research on our users' demographics, interests, and behaviour to
better understand, protect and serve our users.
Information is compiled and analysed on an aggregated basis.
Information may include the URL that you just came from (whether this URL is on our Platform or not),
which URL you next go to (whether this URL is on our Platform or not), your computer browser
information, and your IP address.
We collect personal information (such as email address, delivery address, name, phone number, credit
card/debit card and other payment instrument details) from you when you set up an account or transact
While you can browse some sections of our Platform without being a registered member, certain activities
(such as placing an order or consuming our online content or services) do require registration. We do
use your contact information to send you offers based on your previous orders and your interests.
RiSEOO has onboarded certain third-party business partners on the Platform who specialise in several
categories. If you use the services of such third party / Partners, you will be redirected to their
websites/applications and your entry to their websites/applications will be based on your RiSEOO login
credentials after seeking your permissions to share the data further. RiSEOO shall not be responsible
for their privacy practices or the content of their privacy policies, and we request you to read their
privacy policies prior to disclosing any information
Please be aware, that by posting information to message boards, chat groups or social networking facilities
available via the Services, you will be making this information available to other users of these Services
to the public. You should be careful about revealing any sensitive details about yourself.
Information Collected Via Automated Technologies and Interactions:
When you use the Services, we may automatically collect information via automatic means about your computer
or device, your preference settings, your location, and your activities, including:
IP address of your computer;
Unique mobile device identifiers;
Technical information about your computer or mobile device such as type of device, mobile device ID
number, screen resolution, web browser information, and operating system or platform;
Your preferences and settings (time zone, language, etc.);
Internet provider or mobile carrier name;
The URL of the last webpage you visited before visiting the Website;
Information about your activity on the Services (e.g., your search queries, mis-formatted DNS entries,
search results selected, clicks, pages viewed, search history, comments, forms filled out and submitted,
how often you use the Services);
Information we generate as a result of your use of the Services (e.g. our understanding of your
interests as a result of your use of the Services and whether you are a regular or occasional user of
the Services); and
If you are using a mobile device, your mobile device’s geographic location (specific geographic location
if you’ve enabled collection of that information, or general geographic location automatically). Please
see the section “Mobile Device Location Information” below for further information.
International Data Transfers
We may transfer the personal data we collect about you to other RiSEOO affiliates or other entities of
RiSEOO. Some of them may be located in countries other than the country in which the data were originally
collected. When we transfer your personal data to other countries, we will protect that data as described in
this Privacy Notice and in accordance with applicable law.
Third-parties who provide us with products and services may also place cookies, ad tags and/or beacons that
collect the information outlined above in order to provide us with products and services including:
Analytics tools (e.g., Google Analytics) allowing us to analyze the performance of our Services.
Service features and functionalities such as those that enable videos to be played and you to connect to
your social media accounts.
Advertisers and ad networks allowing the delivery of targeted advertisements.
These third parties may also collect information about you from other sources and combine it with other
information collected about you from third party websites not affiliated with us. For example, advertiser
and advertising networks, as well as data analytics companies who service them, may participate in online
behavioral advertising and track your activity across various sites and/or devices where they display ads
and record your activities, so they can show ads that they consider relevant to you.
How We Use Your Personal Information And The Basis On Which We Use It
We may use the information we collect from and about you for the following purposes:
Identification and authentication: We use your identification information to verify your
identity and/or eligibility for our Services when you access and use our Services and to ensure the
security of your personal information. This is so we can comply with our obligations to you.
Improving our Services: We analyze information about how you use our Services to provide an
improved experience for our customers, including product testing, site analytics, and personalizing
content to your interests. It is in our legitimate business interests to use the information provided to
us for this purpose, so we can understand any issues with our Services and improve them.
Understanding our users: We also analyze information about our users in order to understand our
users (their demographics, what you do on our Services, what features you like, how they use them etc.).
It is in our legitimate business interests to use the information provided to us for this purpose, so we
can understand our users and improve our Services.
Operating the Services: We process your personal information to administer our Services, diagnose
technical problems, provide customer support, complete your transactions, and otherwise manage our
business. This is so that we can comply with our contractual obligations to you.
Communicating with you: We may use your personal information when we communicate with you, for
example if we are sending you communications that you have requested, communications which relate to
Services you have purchased or enrolled in, which may be of interest to you in accordance with your
preferences, if we are providing information about changes to the terms and conditions, if you contact
us with questions, or to provide you with customer support. It is in our legitimate interests that we
are able to provide you with appropriate information, responses and provide you with notices about our
Services. Please see the section “Reviewing, changing or deleting information” for further information
about how you can control these communications.
Marketing: We may use your personal information to build a profile about you and place you into
particular marketing segments in order to understand your preferences better and to appropriately
personalize the marketing messages we send to you. It is in our legitimate interest to provide you with
more relevant and interesting advertising messages, and inform our marketing strategy. We may use
automated decision-making to deliver tailored advertisements based on your personal information. Where
necessary, we will obtain your consent before sending such marketing messages.
Exercising our rights: We may use your personal information to exercise our legal rights where it
is necessary to do so, for example to detect, prevent, and respond to fraud claims, intellectual
Complying with our obligations: We may process your personal information in order to, for
example, carry out fraud prevention checks or comply with other legal or regulatory requirements, where
this is explicitly required by law.
Customizing your experience: When you use the Services, we may use your personal information to
improve your experience of the Services, such as by providing interactive or personalized elements on
the Services and providing you with content based on your interests. We may use automated
decision-making to customize your experience based on your personal information.
Compensating our partners: We may process your personal information for purposes of calculating
compensation to be paid to our third party product/service providers and distributors and to analyze
usage across products, services and distribution partner/channel. It is in our legitimate interest to
appropriately determine amounts to be paid to our partners and inform our product roadmap and
In Connection with Services / Training: In addition to the uses described above, if you are
enrolled in and/or take any of our training, we may use the registration information you provide,
including personally identifiable information, to use through your Account for managing and processing
purposes, including but not limited to tracking attendance, progress and completion of training..
How We Share The Information We Collect
We will share your information in the following ways:
We may share your data with our suppliers, subcontractors and business partners: (“service providers”).
We may share your data with our services providers and business partners who perform marketing services
and other business operations for us for the purposes set forth above. For example, we may partner with
companies to process secure payments, fulfill orders, optimize services, serve online behavioral
advertising, send newsletters and marketing messages, support email and messaging services, and analyze
information. These service providers are required to treat the data in accordance with confidentiality
We enable you to request information and/or services from third party service providers or partners by
filling out a registration, information request, or similar service request form for specific services
from them (e.g., filling in a sponsored partner’s form to identify your retirement risk profile and/or
submitting a request with such information for more information from that partner or another party).
When you fill out and submit a service request form through our Website, you consent to our providing
your personal information and request to the third party provider and/or partner. Sharing this
information with the party provider and/or partner allows them to contact you using the contact
information you provided. Additionally, we have other contractual partners that that utilize their own
service provider to supplement our offering, and we share your information with them in order to attempt
to provide the services requested.
We may disclose your information with law enforcement agencies, courts, other government authorities, or
other third parties when we believe in good faith that such disclosure is appropriate in order to
investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations
the Terms of Service for the Services you accessed, and/or to protect the rights and property of RiSEOO,
our employees, users and the public, or to comply with a legal or regulatory obligations. This may
involve the sharing of your information with law enforcement, government agencies, courts, and/or other
We may share your personal information with potential transaction partners, service providers, advisors
and other third parties in connection with the consideration, negotiations, or completion of a corporate
transaction in which we are acquired by or merged with another company or we sell or transfer or all or
a portion of our assets or business..
Advertisers and advertising networks place ads on our Website. These companies may collect information,
such as your computer’s IP address, browser information, and mobile device ID as you use our Website and
pixel tags, mobile device advertising IDs and other similar technologies to collect this information
the data to enable them to track your activity across various sites where they display ads and record
your activities, so they can show ads that they consider relevant to you. We neither have access to, nor
your computer, mobile phone, or other device you use to access the Services by non-affiliated,
third-party ad technology, ad servers, ad networks or any other non-affiliated third parties.
Advertising: When using a mobile application you may receive tailored in-application advertisements.
Each operating system, iOS for Apple phones, Android for Android devices and Windows for Microsoft
devices provides its own instructions on how to prevent the delivery of tailored in-application
advertisements. You may review the support materials and/or the privacy settings for the respective
operating systems in order to opt-out of tailored in-application advertisements. For any other devices
and/or operating systems, please visit the privacy settings for the applicable device or contact the
applicable platform operator. We do not control how the applicable platform operator allows you to
control receiving tailored in-application ads; thus, you should contact the platform provider if the
above options are no longer available.
Location Information: When you use one of our location-enabled services (for example, when you access
Services from a mobile device), we may need to collect and process information about your specific GPS
location (including the latitude, longitude or altitude of your mobile device) and the time the location
information was recorded, and we may use that information to customize the Services with location-based
information, advertising, and features. Some of these services require your personal data for the
feature to work and we associate location data with your device ID and other information we hold about
you. You can stop your location information from being collected by disabling this function within the
settings available on your device. In connection with currency conversion functionality found on our
site (if applicable), "By using our website, you (the visitor) agree to allow third parties to process
your IP address, in order to determine your location for the purpose of currency conversion. You also
agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets
automatically removed when you close your browser). We do this in order for the selected currency to
remain selected and consistent when browsing our website so that the prices can convert to your (the
visitor) local currency."
Please note that we may require additional information from you in order to honor your requests.
We use data collection devices such as "cookies" on certain pages of the Platform to help analyse our web
page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed
on your hard drive that assist us in providing our services. Cookies do not contain any of your personal
information. We offer certain features that are only available through the use of a "cookie". We also use
cookies to allow you to enter your password less frequently during a session. Cookies can also help us
provide information that is targeted to your interests. Most cookies are "session cookies," meaning that
they are automatically deleted from your hard drive at the end of a session. You are always free to
decline/delete our cookies if your browser permits, although in that case you may not be able to use certain
features on the Platform and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are
third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics help
us understand how our customers use the site
Automated Decisions About You
When you use the Services, we may make automated decisions about you based on your personal information in
the following circumstances:
To deliver personalized offers, discounts, or recommendations based on your shopping history, viewing
history, and browsing history, and
To serve you with ads based on various factors such as the content of the page you are visiting,
information you provide such as your age or gender, your searches, demographic data, user-generated
content and other information that you provide to us. These ads may be based on your current activity or
your activity over time and may be tailored to your interests.
If you have questions or concerns regarding the way in which your personal information has been used, or if
you want to opt-out of having your personal information shared with third parties or for any purpose that is
materially different than the purpose you shared it with us please send a request to.
All requests sent via regular mail must be labeled "Your Privacy Rights" on the envelope or post card and
clearly stated on the actual request. For all requests, please include your name, street address, city,
state, and zip code (your street address is optional if you wish to receive a response to your request via
email. Please include your zip code for our own recordkeeping).
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.
If, however, you believe that we have not been able to assist with your complaint or concern, you may have
the right to make a complaint to the data protection authority of your country of residence.